Terms & Conditions

Effective Date: 29 July 2026

Welcome to Fire Detection. These Terms & Conditions (“Terms”) govern your access to and use of our website, products, and services. By accessing our website or placing an order, you agree to be bound by these Terms. If you do not agree with these Terms, please do not use our website.

1. Company Information

Fire Detection
Warehouse 3–4, Plot 61H2, Block I, Al Hail Industrial Area, Fujairah, United Arab Emirates

Fire Detection is a supplier of marine fire detection systems, fire alarm control panels, smoke detectors, heat detectors, flame detectors, gas detection systems, fire suppression equipment, emergency lighting, spare parts, and marine safety solutions for commercial and industrial applications worldwide.

2. Acceptance of Terms

By using this website, creating an account, requesting a quotation, or purchasing products, you confirm that you have read, understood, and accepted these Terms & Conditions.

These Terms apply to all visitors, customers, distributors, resellers, and business partners.

3. Eligibility

To purchase products from our website, you must:

  • Be at least 18 years of age.
  • Provide accurate and complete information.
  • Have the legal authority to enter into a binding contract.
  • Comply with all applicable local and international laws.

4. Products and Services

We offer genuine, OEM, refurbished, and aftermarket marine fire detection products and related equipment.

While every effort is made to ensure product accuracy, we do not guarantee that:

  • Product images exactly match the supplied item.
  • Colours displayed on screens are identical to actual products.
  • Specifications remain unchanged by manufacturers.
  • Every listed product is continuously available.

Manufacturers may update specifications without prior notice.

5. Product Availability

All products displayed on our website are subject to availability.

We reserve the right to:

  • Limit product quantities.
  • Discontinue products without notice.
  • Substitute equivalent products where appropriate (with customer approval when required).
  • Cancel orders due to stock shortages or supplier issues.

6. Pricing

All prices displayed on the website are subject to change without prior notice.

Prices may exclude:

  • VAT
  • Import duties
  • Customs charges
  • Local taxes
  • Shipping charges
  • Insurance

Applicable charges will be communicated during quotation or checkout where possible.

7. Quotations

Product quotations are valid only for the period stated on the quotation.

Prices may change due to:

  • Exchange rate fluctuations
  • Supplier pricing
  • Product availability
  • Freight costs
  • Government regulations

8. Orders

Submitting an order does not constitute acceptance.

Fire Detection reserves the right to:

  • Accept or reject any order.
  • Request additional verification.
  • Cancel suspicious or fraudulent orders.
  • Refuse orders where pricing errors have occurred.

An order is considered confirmed only after written acceptance or dispatch confirmation.

9. Customer Accounts

Customers are responsible for maintaining the confidentiality of their account credentials.

You agree to:

  • Provide accurate information.
  • Update account details when necessary.
  • Notify us immediately of any unauthorised account activity.

Fire Detection is not responsible for losses resulting from compromised login credentials.

10. Payment Terms

Payment methods may include:

  • Bank Transfer
  • Credit/Debit Cards
  • Approved Online Payment Gateways
  • Other payment methods offered during checkout

Orders may not be processed until payment has been successfully received or approved.

For approved business customers, separate credit terms may apply.

11. Shipping and Delivery

Shipping is carried out using recognised international courier and freight providers.

Estimated delivery times are provided for guidance only and are not guaranteed.

Fire Detection is not responsible for delays caused by:

  • Customs clearance
  • Weather conditions
  • Port congestion
  • Government restrictions
  • Courier delays
  • Force majeure events

Risk of loss generally transfers to the customer once the goods are handed to the shipping carrier, unless otherwise agreed in writing.

12. Inspection Upon Delivery

Customers should inspect all deliveries immediately.

Any shortages, visible damage, or incorrect products must be reported within 48 hours of delivery, accompanied by photographs and supporting documentation.

Failure to report issues within the stated period may affect eligibility for replacement or claims.

13. Returns and Refunds

Returns are governed by our Return & Refund Policy.

Returned items generally must:

  • Be unused.
  • Be in original packaging.
  • Include all supplied accessories and documentation.
  • Receive prior Return Merchandise Authorisation (RMA).

Products installed, damaged by misuse, or specially ordered may not qualify for return.

14. Warranty

Warranty coverage, where applicable, is subject to the manufacturer’s terms and conditions.

Unless otherwise stated:

  • Warranty does not cover misuse.
  • Improper installation is excluded.
  • Normal wear and tear is excluded.
  • Damage caused by accidents, negligence, corrosion, fire, flooding, or unauthorised repairs is excluded.

Warranty claims may require inspection before approval.

15. Intellectual Property

All website content, including:

  • Logos
  • Product descriptions
  • Technical documents
  • Images
  • Graphics
  • Software
  • Website design
  • Downloads

are the intellectual property of Fire Detection or their respective owners.

No material may be copied, reproduced, distributed, or modified without prior written permission.

16. Prohibited Activities

Users agree not to:

  • Upload malicious software.
  • Attempt unauthorised access.
  • Interfere with website operation.
  • Copy website content without permission.
  • Use the website for unlawful purposes.
  • Misrepresent their identity.

Violation of these Terms may result in account suspension or legal action.

17. Limitation of Liability

To the fullest extent permitted by law, Fire Detection shall not be liable for:

  • Indirect losses
  • Consequential damages
  • Loss of profits
  • Loss of business opportunities
  • Delays beyond our control
  • Third-party service failures
  • Website interruptions

Our maximum liability shall generally not exceed the purchase price of the affected product unless otherwise required by applicable law.

18. Force Majeure

Fire Detection shall not be responsible for failure or delay in performance resulting from events beyond our reasonable control, including but not limited to:

  • Natural disasters
  • Floods
  • Fires
  • Earthquakes
  • Pandemics
  • Government actions
  • Labour disputes
  • War
  • Terrorism
  • Transportation disruptions
  • Power outages

19. Third-Party Services

Our website may integrate or link with third-party services including payment gateways, courier companies, and external websites.

We are not responsible for the availability, content, or practices of those third-party services.

20. Privacy

Your use of our website is also governed by our Privacy Policy, which explains how personal information is collected, stored, and processed.

21. Governing Law

These Terms & Conditions shall be governed by and interpreted in accordance with the laws of the United Arab Emirates.

Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the competent courts of the United Arab Emirates.

22. Changes to These Terms

Fire Detection reserves the right to update or modify these Terms & Conditions at any time without prior notice.

The revised version becomes effective immediately upon publication on this website.

Customers are encouraged to review these Terms periodically.

23. Contact Us

If you have any questions regarding these Terms & Conditions, please contact us through the contact information provided on our website.

Fire Detection
Warehouse 3–4, Plot 61H2, Block I, Al Hail Industrial Area, Fujairah, United Arab Emirates