Privacy Policy

Effective Date: 29 July 2026

Welcome to Fire Detection (“Company”, “we”, “our”, or “us”). We are committed to protecting your privacy and ensuring that your personal information is handled securely and responsibly. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, create an account, submit an enquiry, or purchase products from our online store.

1. Company Information

Fire Detection
Warehouse 3–4, Plot 61H2, Block I, Al Hail Industrial Area, Fujairah, United Arab Emirates

Our business specializes in supplying marine fire detection systems, fire alarm panels, smoke detectors, flame detectors, gas detection equipment, emergency lighting, fire suppression accessories, and related marine safety products to customers worldwide.

2. Information We Collect

When you use our website, we may collect the following information:

Personal Information

  • Full Name

  • Company Name

  • Email Address

  • Phone Number

  • Billing Address

  • Shipping Address

  • Country and Postal Code

  • VAT or Tax Registration Number (where applicable)

  • Payment Details (processed securely through authorised payment gateways)

  • Account Login Information

  • Product Enquiries

  • Order History

  • Communication Records

Technical Information

We may automatically collect:

  • IP Address

  • Browser Type

  • Device Information

  • Operating System

  • Language Preferences

  • Website Usage Data

  • Cookies and Tracking Technologies

  • Referral Source

  • Session Information

3. How We Use Your Information

We use your information to:

  • Process orders and payments

  • Deliver purchased products

  • Provide quotations and technical support

  • Respond to customer enquiries

  • Verify customer identity

  • Improve website performance

  • Personalise your shopping experience

  • Send order confirmations and shipping updates

  • Notify you about product availability

  • Detect fraud or suspicious activity

  • Comply with legal obligations

  • Maintain customer records

  • Improve our products and services

Where you have provided consent, we may also send newsletters, promotional offers, and product updates. You may unsubscribe from marketing communications at any time.

4. Payment Information

For your security, Fire Detection does not store complete debit or credit card information on its servers.

Payments are processed through trusted third-party payment gateways using secure encryption technologies.

5. Cookies

Our website uses cookies and similar technologies to:

  • Remember your preferences

  • Maintain your shopping cart

  • Improve website functionality

  • Analyse visitor behaviour

  • Enhance website security

  • Measure marketing performance

You may disable cookies through your browser settings. However, some website features may not function properly if cookies are disabled.

6. Sharing Your Information

We respect your privacy and do not sell, rent, or trade your personal information.

Your information may only be shared with trusted service providers where necessary, including:

  • Shipping and courier companies

  • Freight forwarders

  • Customs clearance agents

  • Payment gateway providers

  • Website hosting providers

  • IT support providers

  • Email communication services

  • Government authorities where legally required

Each service provider is expected to maintain appropriate security measures for the information they process.

7. International Data Transfers

As we serve customers worldwide, your information may be processed or transferred outside your country of residence where required to fulfil orders, process payments, or provide customer support.

We take reasonable measures to ensure that such transfers are conducted securely and in accordance with applicable data protection laws.

8. Data Security

We implement industry-standard security measures to protect your information from:

  • Unauthorised access

  • Data loss

  • Misuse

  • Alteration

  • Disclosure

  • Cybersecurity threats

Although we strive to protect your personal information, no method of online transmission or electronic storage is completely secure.

9. Data Retention

We retain personal information only for as long as necessary to:

  • Complete transactions

  • Maintain business records

  • Comply with legal obligations

  • Resolve disputes

  • Enforce agreements

When information is no longer required, it is securely deleted or anonymised.

10. Your Rights

Subject to applicable laws, you may have the right to:

  • Access your personal information

  • Correct inaccurate information

  • Update your account details

  • Request deletion of your information

  • Withdraw marketing consent

  • Request a copy of your stored information

  • Object to certain processing activities

Requests will be processed within a reasonable period where permitted by law.

11. Children’s Privacy

Our website is intended for business professionals and individuals over the age of 18.

We do not knowingly collect personal information from children.

12. Third-Party Websites

Our website may contain links to external websites operated by third parties.

Fire Detection is not responsible for the privacy practices, content, or security of those external websites. We recommend reviewing their privacy policies before providing personal information.

13. Marketing Communications

With your permission, we may send:

  • Product announcements

  • New arrivals

  • Technical updates

  • Promotional offers

  • Company news

You may unsubscribe at any time using the unsubscribe link included in our emails or by contacting us directly.

14. Intellectual Property

All website content, including text, graphics, logos, product descriptions, images, downloadable documents, and design elements, is the intellectual property of Fire Detection or its respective owners and may not be reproduced without written permission.

15. Changes to This Privacy Policy

We reserve the right to modify this Privacy Policy at any time.

Updated versions become effective immediately upon publication on this website. We encourage visitors to review this page periodically.

16. Contact Us

If you have any questions regarding this Privacy Policy or the handling of your personal information, please contact us through the contact details available on our website.

Fire Detection
Warehouse 3–4, Plot 61H2, Block I, Al Hail Industrial Area, Fujairah, United Arab Emirates