Frequently asked questions
Quick answers about finding parts, quotations, shipping and returns.
How do I find the right replacement part?
Search by the model number or part number printed on the device label. If you can't find it, send us a photo of the label, the panel or system type and your vessel details through the Request a Quote form, and we'll check it for you.
Why do some products show “Request a quote” instead of a price?
Prices for many marine spare parts depend on condition, source, quantity and current supplier costs. Where we don't have a confirmed price, we quote each request individually rather than show a figure that may be wrong.
Are the products new, used or refurbished?
It depends on the item. The condition is shown on the product page where it's known, and it is always stated in your quotation before you order.
Is a product in stock if it's listed on the website?
Product pages marked “In stock” are held in our Fujairah warehouse. Other parts are sourced to order, and those pages say “Contact us to confirm availability”. Either way, availability and lead time are confirmed in your quotation or order confirmation.
Do you ship outside the UAE?
Yes. We supply customers across the GCC, Middle East, Europe, Asia, Africa and other international markets. Shipping cost, method and estimated delivery are confirmed in your quotation. See our Shipping Policy for details.
Can you deliver to a vessel or ship agent?
Deliveries to ship agents and vessels in port can often be arranged. Include the vessel name, IMO number, port, agent details and expected dates in your request.
Who pays import duties and taxes?
Unless your quotation says otherwise, import duties, taxes and clearance charges in the destination country are paid by the receiver.
Will you confirm compatibility with my existing system?
We'll share the information we hold about a part and can check model and part-number matches. Final suitability should be confirmed by your engineer or service provider in line with the manufacturer's documentation and your classification requirements.
How do I return an item?
Contact us before sending anything back, with your order number, the product model, the reason for return and photographs where relevant. See our Return & Refund Policy.
Still have a question? Contact us.