Shipping Policy

Effective Date: 29 July 2026

At Fire Detection, we are committed to delivering marine fire detection systems, fire safety equipment, and related products safely and efficiently to customers worldwide. This Shipping Policy outlines our order processing, shipping methods, delivery timelines, and customer responsibilities.

1. Order Processing

All orders are subject to product availability and payment verification.

  • Standard orders are typically processed within 1–3 business days after payment confirmation.
  • Special-order, customised, or out-of-stock products may require additional processing time.
  • Orders placed on weekends or public holidays will be processed on the next business day.

Customers will receive an order confirmation once their order has been successfully placed.

2. Shipping Destinations

Fire Detection ships to customers worldwide, subject to applicable export regulations and courier service availability.

If shipping to your location is restricted, we will notify you as soon as possible.

3. Shipping Methods

Depending on the destination, shipment size, and customer preference, orders may be shipped using:

  • International Express Courier
  • Air Freight
  • Sea Freight
  • Road Transport (where available)

The most suitable shipping method will be selected based on the order requirements unless otherwise agreed.

4. Shipping Charges

Shipping costs are calculated based on factors including:

  • Destination country
  • Package dimensions
  • Total shipment weight
  • Shipping method selected
  • Insurance (if requested)
  • Freight carrier charges

Shipping charges will be displayed during checkout or included in your quotation where applicable.

5. Estimated Delivery Time

Estimated delivery times vary depending on the destination and shipping method.

Typical delivery estimates are:

  • Express Courier: 3–7 business days
  • Air Freight: 5–10 business days
  • Sea Freight: 3–8 weeks
  • Road Transport: Subject to destination

These estimates are provided for guidance only and are not guaranteed.

6. Order Tracking

Where available, tracking information will be provided after your order has been dispatched.

Customers can monitor shipment progress using the tracking details supplied by the courier or freight provider.

7. Customs Duties and Import Taxes

International shipments may be subject to:

  • Customs duties
  • Import taxes
  • VAT or GST
  • Customs clearance charges
  • Other government fees

Unless otherwise agreed in writing, these charges are the responsibility of the customer.

Fire Detection is not responsible for customs delays or additional import charges imposed by destination countries.

8. Delivery Delays

While we strive to deliver orders on time, delays may occur due to circumstances beyond our control, including:

  • Customs inspections
  • Adverse weather conditions
  • Airline or shipping schedule changes
  • Port congestion
  • Government regulations
  • Natural disasters
  • Industrial action or strikes
  • Courier operational delays

Fire Detection shall not be liable for delays caused by such events.

9. Incorrect Shipping Information

Customers are responsible for providing accurate shipping details.

If an incorrect or incomplete delivery address is provided:

  • Delivery delays may occur.
  • Additional shipping charges may apply.
  • Returned shipments may incur re-shipping fees.

Please contact us immediately if you need to update your shipping information before dispatch.

10. Delivery Inspection

Upon receiving your shipment, you should inspect the package immediately.

If you notice:

  • Visible damage
  • Missing items
  • Incorrect products
  • Opened or tampered packaging

please notify both the delivery carrier and Fire Detection within 48 hours of delivery.

Supporting photographs may be required to process your claim.

11. Damaged or Lost Shipments

If your shipment is damaged or lost during transit:

  • Contact us as soon as possible.
  • Provide your order number and shipment details.
  • Submit photographs of the packaging and products (if applicable).

We will work with the shipping carrier to investigate the issue and determine the appropriate resolution, which may include replacement, repair, or other suitable action.

12. Partial Shipments

To minimise delivery delays, Fire Detection may ship available items separately if part of your order is temporarily unavailable.

Customers will be notified if partial shipments are necessary.

13. Delivery Acceptance

Risk of loss and responsibility for the goods generally transfer to the customer once the shipment has been delivered to the shipping address or handed over to the designated carrier, unless otherwise agreed in writing.

14. Refused Deliveries

If a shipment is refused without valid reason:

  • Return shipping costs
  • Customs charges
  • Handling fees
  • Storage fees

may be deducted from any eligible refund.

Special-order or customised products are generally not eligible for refund if delivery is refused.

15. Force Majeure

Fire Detection shall not be held responsible for delays or failure to deliver caused by events beyond our reasonable control, including but not limited to:

  • Natural disasters
  • Floods
  • Fires
  • Earthquakes
  • Pandemics
  • War or civil unrest
  • Government restrictions
  • Transportation disruptions
  • Labour disputes
  • Power or communication failures

16. Contact Us

If you have any questions regarding shipping, delivery, or order tracking, please contact us through the contact information available on our website.

Fire Detection
Warehouse 3–4, Plot 61H2, Block I, Al Hail Industrial Area, Fujairah, United Arab Emirates