Shipping Policy

Effective Date: May 29, 2026

Elektro Marine LLC and FireDetection.ae provide worldwide shipping for marine automation and fire detection products.

1. Shipping Coverage

We ship globally including:

  • UAE
  • Middle East
  • Asia
  • Europe
  • Africa
  • Americas

2. Processing Time

Orders are generally processed within:

  • 1–3 business days for stocked items
  • Additional time for special procurement or refurbished items

3. Shipping Methods

We use trusted logistics providers including:

  • DHL
  • FedEx
  • UPS
  • Aramex
  • Sea Freight and Air Freight partners

Shipping method depends on:

  • Product type
  • Delivery urgency
  • Destination country

4. Customs & Import Duties

Customers are responsible for:

  • Customs duties
  • Import taxes
  • Port handling fees
  • Clearance charges

5. Delivery Delays

We are not responsible for delays caused by:

  • Customs clearance
  • Weather conditions
  • Port congestion
  • Carrier issues
  • Government restrictions

6. Damaged Shipments

Customers must report damaged shipments within 48 hours of delivery with supporting photos and packaging evidence.

7. Incorrect Address

Customers are responsible for providing accurate shipping information.

Additional charges may apply for re-shipping or address corrections.

8. Contact

Email: info@elektromarine.com
Website: https://elektromarine.com/