Return & Refund Policy

Effective Date: May 29, 2026

At Elektro Marine LLC and FireDetection.ae, customer satisfaction is important to us.

1. Eligibility for Returns

Returns may be accepted if:

  • The product received is incorrect

  • The product is damaged during transit

  • The item is non-functional upon arrival

Return requests must be submitted within 7 days of delivery.

2. Non-Returnable Items

The following items are generally non-returnable:

  • Special-order products

  • Used electrical/electronic items

  • Installed or programmed products

  • Custom-configured systems

  • Consumable items

3. Return Authorization

Returns require prior written approval from our team.

Unauthorized returns may be rejected.

4. Refund Process

Approved refunds may be processed through:

  • Original payment method

  • Store credit

  • Replacement shipment

Refund processing time may vary between 7–14 business days.

5. Shipping Costs

Shipping charges are non-refundable unless the error was caused by our company.

6. Warranty Claims

Warranty claims are subject to inspection and technical verification.

7. Contact

Email: info@elektromarine.com
Website: https://elektromarine.com/